Global Donor Development Lead

Save the Children International has an exciting opportunity for a Global Donor Development Lead to join our global team.

Team and Role Purpose  

Grow private fundraising globally focusing on individual giving and unrestricted income. Develop a strong and healthy global market portfolio by working with members, providing strategic member support on priority areas and fostering a vibrant fundraising community. Provide global leadership and coordination for our humanitarian fundraising strategies and campaigns. Ensure the collection and reporting of global fundraising/marketing KPIs, co-ordinate international benchmarking initiatives and provide strategic fundraising analysis and actionable insights to the membership. 

This role's purpose is to drive our ambitious plans in supporter retention and development across the Save the Children movement to increase long-term unrestricted income. The International Donor Retention & Development Lead will: 

• Lead on developing a strong network across Members to drive significant growth in sustainable unrestricted income through improvements and optimisation in donor retention & development programs across all channels, with a particular focus on regular giving and increasing conversion and second gifts from new SG donors. 

• Be responsible for identifying critical insights and using them to influence/collaborate with Members to maximise opportunities to increase Donor LTV. 

• Create collaborative ways of working and initiatives with the GFH and Members to ensure that effective retention & development strategies are developed, embedded and integrated across audiences and channels. 

• Play a critical role in our humanitarian fundraising work, specifically contributing to the Individual Giving and Humanitarian cluster working groups to develop conversion and second gift strategies for this donor cohort. 

• Develop a global mid-value strategy and work closely with members to ensure they are implementing these programs to drive donor revenue and value. 

Job Title: Global Donor Development Lead
Reports To: International Head of Individual Giving 
Work Pattern: Hybrid/Remote with flexible working options available 
Contract Length: Permanent

Grade: P5
Location: Any approved Save the Children International office location. For a full list of locations that Save the Children International can hire in, please visit: Hiring Locations

Time Zone: Central (GMT + / - 3)

Right to Work: The successful candidate must possess the unrestricted right to work in their current or preferred location for the duration of employment.

International Travel Requirements: up to 20%

Principle Accountabilities  

• Direct Member/Market Support: Support new and existing fundraising markets in line with the strategic priorities, work closely with senior staff in the GFH at SCI and in key Members. Provide strategic leadership and hands-on support to priority members, ensuring effective implementation of retention & development strategies across different channels, audiences and markets. 
• Strategy & Planning: Support developing and implementing holistic donor retention & development strategies to retain and maximise the value from supporters to Save the Children with a priority on driving unrestricted income. This includes identifying roadblocks/barriers and ways to overcome them to develop successful donor retention and development programs. 
• Ensure focus on the rigorous implementation of the “brilliant basics” while allowing time for innovative future-proofing initiatives. 
• Skill Sharing: Accountable for creating effective links and greater dialogue between retention and development fundraising stakeholders, promote best practice fundraising among all SC members and lead retention and development skill-sharing initiatives across the Fundraising Directors group of Wider global Fundraising community.
• Knowledge Management: Provide a central point for knowledge management and sharing to improve the expertise and quality of retention and development fundraising across Save the Children. 
• Work with the Market Intelligence team to monitor and evaluate the effectiveness of retention & development activities and to highlight progress, challenges, and opportunities for improvement. External focus: Ensure that Save the Children is staying abreast of retention and development initiatives. 

Experience and Skills  

Essential

1. Experience in leading on the development of strategies for effective donor retention & development and value maximization in complex international organisations with multiple stakeholders
2. Excellent skills across mail, telephone / telemarketing and digital essential, including supplier and account management, execution and analysis.
3. Experience of representing an international team and organisation to senior staff at national/international levels to influence their fundraising programmes and priorities.
4. Substantial proven experience influencing supporter retention and development activities with a demonstrable record of success in reducing attrition and growing value. Experience in doing this in multiple markets is an advantage.
5. Ability to analyse complex sets of data for multiple channels and markets to identify actionable insights.
6. Demonstrable understanding or experience of working within a team with knowledge management and skill sharing responsibilities equivalent in scale and focus to this role in multiple countries including more mature as well as start-ups in emerging markets.
7. Capacity to build and maintain excellent relations and to work effectively in a multicultural and multi-ethnic environment respecting diversity.
8. Strong personal organisational and self-management skills with an ability to lead and work in teams and motivate others.
9. Ability to articulate the work of Save the Children with passion.
10. Excellent communications skills in English, both written and verbal. Additional language skills in one or more of the working languages of our members would be an asset.

Education and Qualifications

Essential

Education: University degree and relevant professional qualification or experience in Fundraising, Marketing, Non-Profit Management, or equivalent.

Desirable

Chartered Institute of Marketing (CIM), Institute of Fundraising (IoF) or Institute of Direct Marketing (IDM) qualifications or overseas equivalent would be an advantage

Working at Save the Children International 

Save the Children is the world's leading organisation for children, employing ~25,000 staff. We save children's lives. We fight for their rights. We help them fulfil their potential. Through our work in 116 countries, we put the most deprived and marginalised children first.

We know that great people make a great organisation, and that our employees play a crucial role in helping us achieve our ambitions for children. We value our people and offer a meaningful and rewarding career, along with a collaborative and inclusive environment where ambition, creativity, and integrity are highly valued.

The work here is challenging but is also immensely rewarding. At Save the Children, you will be in good company, working with talented, like-minded individuals who are determined to ensure that all children survive, learn, and are protected. Your contribution will help ensure children's voices are heard at the highest levels, and that we achieve our global strategy, Ambition for Children 2030, and reach every last child.

Diversity, Equity and Inclusion and Equal Opportunities  

DEI is core to our vision, values and global strategy. Save the Children is committed to creating a truly diverse, equitable and inclusive organisation, and one which will support us in our vision to ensure every child attains the right to survival, protection, development, and participation.    

We are committed to equal employment opportunities, regardless of gender, sexual orientation, race, colour, ethnic origin, nationality, disability, marital or civil partnership status, gender reassignment, pregnancy and maternity, caring or parental responsibilities, age, or beliefs and religion. We are committed to diversifying our staff to better represent the communities we serve and actively welcome underrepresented groups to apply.   

Reasonable adjustments will be made should any candidate invited to interview require this. 

Application Information  

Please attach a copy of your CV and cover letter with your application. A full copy of the role profile can be found here via the job listing. It is recommended that you save a copy of the role profile as it will no longer be available after the advert closes. 

 
Applications will be reviewed on a rolling basis and the job advert may be closed earlier than advertised subject to the volume of suitable applicants. Please submit your application at your earliest convenience to avoid disappointment. 

Our recruitment process: 

1. Application review by our recruiting team based on your CV and cover letter 
2. Two-stage competency-based interviews with the hiring team 
3. Some recruitment may include an additional assessment or case study stage, or a third stage interview 
4. If successful, you will receive a conditional offer of employment, followed by your contract subject to passing background checks 

We need to keep children and adults safe so our selection process includes rigorous background checks and reflects our commitment to the protection of children and adults from abuse.  All employees are expected to carry out their duties in accordance with our Code of Conduct and all policies and procedures relating to Anti-harassment, Health and Safety, Safeguarding, and DEI and Equal Opportunities. 

Save the Children does not charge a fee at any stage of the recruitment process.